EduChecker Help Center - FAQ & Support

The Quick AI Check (Step 1) uses advanced machine learning to analyze your document in under 2 minutes:

• Fraud probability: 0-100% score with clear risk level (Low/Medium/High)
• Visual heatmap: Shows exactly where modifications were detected
• Expert reasoning: Explains why it's flagged (AI-generated, tampered, etc.)
• Action points: Recommendations to accept, reject, or verify officially

✓ 97%+ accuracy in detecting fraudulent documents

We accept the following formats:

• PDF - Single page only
• JPG/JPEG - High-quality images recommended
• PNG - Transparent backgrounds supported

⚠️ Maximum file size: 10 MB per document

For best results, upload clear, high-resolution scans (300+ DPI recommended).

Quick AI Check results are typically ready in under 2 minutes.

You'll receive real-time updates as your document progresses through: Queued → Processing → Done

Our AI model achieves 97%+ accuracy in detecting fraudulent, modified, or AI-generated documents.

This includes detection of:

• Photoshop modifications (grades, names, dates)
• AI-generated diplomas
• Template-based forgeries
• Scanned copies of altered documents

Yes! You have full control over your data. Each check has a Delete button in your dashboard.

When you delete a check:

• The document file is permanently removed from our servers
• All associated data (results, heatmaps) is deleted
• The check disappears from your history

This complies with GDPR "Right to be Forgotten" requirements.

Go to Dashboard → Team Settings → Invite Member:

1. Enter the team member's email address
2. Assign a role (Admin or Viewer)
3. Click "Send Invitation"

They'll receive an email with a link to accept the invitation. If they don't have an EduChecker account, they can create one during acceptance.

💡 Team size limits depend on your subscription plan (Business: 3 users, Team: 10 users, Enterprise: unlimited).

Yes! Every user gets:

• Personal account - Created automatically when you sign up
• Team accounts - Join when invited by another organization

Use the account selector dropdown in the top right corner of your dashboard to switch between accounts.

💡 Each account has separate credits, billing, and check history.

EduChecker uses a credit-based system:

• 1 credit = 1 Quick AI Check
• Credits never expire
• Purchase packages for discounted rates
• Team accounts share credits across all members

🎁 New users get 3 free credits to get started!

We offer B2B subscriptions via Paddle for team usage:

Subscriptions auto-renew monthly and can be canceled anytime from the Billing dashboard.

No, credits never expire!

Your purchased credits remain in your account balance indefinitely. Use them whenever you need document verification.

1. Go to Forgot Password page
2. Enter your email address
3. Check your inbox for a password reset link (valid for 24 hours)
4. Click the link and set a new password (minimum 8 characters)

🔒 Security features: Email enumeration prevention, rate limiting (3 requests/hour), one-time use tokens

Yes, email verification is required for new accounts registered via email/password.

After signing up, you'll receive a verification email with a link. Click it to activate your account.

✓ Google OAuth users are automatically verified and don't need this step.

Absolutely! EduChecker is built with security as a top priority:

• ISO 27001 Certified - Information security management
• GDPR Compliant - Full EU data protection compliance
• EU-hosted - All data stored on EU servers
• Encrypted storage - AES-256 encryption at rest
• HTTPS only - TLS 1.3 for data in transit

You can delete your data anytime from the dashboard.

API access is available for Enterprise plan customers. The REST API supports:

• Document upload and verification
• Result retrieval with heatmaps
• Webhook notifications
• Team management

Contact our sales team to discuss API access and integration options.